Cluster headache

IBAN: BE74 0682 5035 5007

OUCH Belgium
OUCH Belgium NPO- Patients association

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Privacy Policy and Cookies

This website is the property of the non-profit organisation OUCH Belgium.

Head office : Rue des Cailloux, 19 – 1330 Rixensart.

The site is hosted by the company o2switch, 222-224 Boulevard Gustave Flaubert 63000 Clermont-Ferrand.

Note: This document is a translation of the original French language document, which is the only valid one.

Personal data

Introduction to private data :

We attach great importance to transparency and the protection of personal data. In order to inform you clearly and comprehensively about how we process your data, we have described on this page the details of the processing of your data.

A few definitions that will help you better understand these explanations:

« Personal data or data » : any information about an identified or identifiable natural person.
« Identifiable natural person » : means a natural person who can be identified, directly or indirectly, in particular by reference to an identifier, a name, an e-mail address, a location, etc.
« Treatement », means any operation or set of operations which is applied to personal data. For example: the collection, recording, organisation, structuring, storage, deletion, etc. of personal data.
« Responsible for the treatment » : the natural or legal person who alone or jointly with others determines the purposes and means of the treatment.

What data are we processing? :

If you just visit this site WITHOUT BEING A MEMBER:

Some cookies are necessary for the operation of the site, others are used by the site to facilitate its use.

Currently the following cookies are used:

__stripe_midpersistent1 yearShop users only. Stripe is used to make credit card payments. Stripe uses this cookie and enables OUCH Belgium ngo to process payments without storing credit card information.
__stripe_sidsession30 minutesShop users only. Stripe is used to make credit card payments. Stripe uses this cookie and enables OUCH Belgium ngo to process payments without storing credit card information.
cookielawinfo-checkbox-necessarypersistent1 year For all visitors 
Allows the Cookie acceptance bar to function. This technical cookie is exempted from the collection of the user's consent.
CookieLawInfoConsentpersistent1 year For all visitors 
This cookie is used to remember whether the visitor has "accepted" the cookie policy. This technical cookie is exempted from the collection of user consent.
o2s-chlpersistent1 yearThis cookie is used by our provider, O2switch, to check that it is not an automated access (robot) and contains only the text expected by the server.
pll_languagepersistent1 year For all visitors 
Stores the language code of the last page viewed. This technical cookie is exempted from the collection of the user's consent.
viewed_cookie_policypersistent1 year For all visitors 
Masking of the "Cookie" banner when the user accepts the use of cookies. This technical cookie is exempt from the collection of the user's consent.
wfwaf-authcookie-(hash)persistent12 HoursFor users who are able to log in only
This cookie is used by the firewall to carry out a capacity check of the user.
This cookie enables the firewall to detect logged-in users and allow them greater access.
This technical cookie is exempted from the collection of the user's consent.
woocommerce_cart_hashsessionSessionShop users only. Helps determine when cart contents/data change.
woocommerce_items_in_cartsessionSessionShop users only. Helps determine when cart contents/data change.
wordpress_logged_in_(hash)sessionSession Authenticated users only. Allows you to indicate when you are logged in, and who you are, for most uses of the interface. This feature is currently only used in the site administration interface. In the future, this may be the case for all connected members.
wordpress_sec_(hash)sessionSession Authenticated users only. This cookie allows to maintain the session of the connected user.
wordpress_test_cookiesessionSession For all visitors 
Test if the browser accepts cookies.
wp_woocommerce_session_(hash)persistent2 days Shop users only. Contains a unique code for each customer so that they know where to find the shopping cart data in the database for each customer.

All or part(s) of these cookies are therefore temporarily (variable duration) stored ON YOUR computer, tablet or telephone.


If you register as a member of the ASBL OUCH Belgium via the site :

In addition to the cookies described above, you provide the following information:

  • Your username or nickname (your choice).
  • Your email adress.
  • Your postal address (optional)
  • A password (it is encrypted in our database and therefore known only to you).
  • The possible choice of your subscription to our Newsletter (FR and/or NL).
  • You have access to a personal and protected attacks calendar linked to your login.
    If you wish to delete the data you would have encoded there, a page of the application is provided for this purpose.

Use of your personal data :

The only use of your personal data is the use of your e-mail address for the purpose of sending newsletters or other e-mails.

You can unsubscribe from the Newsletter at any time and you can unsubscribe from our website at any time.
In the latter case, your personal data will be automatically deleted.

In addition, OUCH Belgium also collects the personal data of Internet users who contact us via the online contact form. These data are necessary in order to respond to the request made via this form.

Under no circumstances will we pass on your personal data to third parties.

Exceptions : The Shop, donations and registration as a member of the ASBL.

Indeed, to buy on the Shop or to pay your membership fee or to make a donation to us, our website offers various online payment methods. OUCH Belgium asbl is not responsible for the privacy policy of these other websites.

The Shop also locates your Country for the calculation of shipping costs and uses:

Safety precautions :

We make every effort to prevent, as far as possible :

  • Unauthorized access or modification of data.
    Only the site administrators (who are part of the association) have access to it.
  • Improper use or disclosure of such data.
  • Unlawful destruction or accidental loss of such data.

To contact us regarding your personal data, send an email to privacy[at]ouch-belgium[dot]be

Responsible for the processing of your personal data:

Only OUCH Belgium ASBL, as a legal entity, is responsible for the processing of your personal data.
The ASBL delegates the data processing to the administrators of the website.

Responsibility for the content of the site.

The information included on this site may contain technical inaccuracies or errors. All this information is provided “as is” without warranty of any kind.